Nicci T Real U Privacy Policy

Last updated: September 11, 2026

Nicci T Real U (“Nicci T Real U,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you when you visit our website, purchase a membership, participate in a program, or communicate with us.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name and email address

  • Billing and transaction information

  • Information submitted through registration forms, questionnaires, PAR-Q forms, fitness waivers, or health assessments

  • Fitness goals, exercise history, physical limitations, and other information you choose to share

  • Messages, questions, and other communications you send to us

  • Account and participation information associated with our programs

Our website and service providers may also automatically collect limited technical information, such as your browser type, device type, IP address, pages visited, and website activity through cookies or similar technologies.

2. Payment Information

Payments are securely processed by third-party payment providers such as Stripe. Nicci T Real U does not directly receive or store your complete credit or debit card number.

Stripe processes your payment information according to its own privacy and security practices. Please review Stripe’s privacy policy for additional information.

3. How We Use Your Information

We may use your information to:

  • Process payments and manage memberships

  • Create and maintain your Trainerize account

  • Provide live Zoom workouts and on-demand fitness services

  • Send workout instructions, account invitations, receipts, service updates, and membership communications

  • Respond to questions and provide customer support

  • Review health and fitness information you voluntarily provide to help determine appropriate exercise participation or modifications

  • Improve our website, programs, and customer experience

  • Maintain business, tax, accounting, and legal records

  • Prevent fraud, misuse, or security concerns

  • Comply with applicable legal obligations

We do not use your information to provide medical diagnosis or medical treatment.

4. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers only when reasonably necessary to operate our business and provide services. These providers may include:

  • Stripe for payment processing and subscription management

  • Trainerize for workout delivery, client communication, and progress tracking

  • Zoom for live online classes or meetings

  • Squarespace for website hosting, forms, and website analytics

  • Email and communication providers

  • Accounting, legal, or professional service providers

These companies process information according to their own terms and privacy practices.

We may also disclose information when required by law, to protect our legal rights or safety, to investigate fraud or misuse, or in connection with a business transfer or reorganization.

5. Health and Fitness Information

You may choose to provide information about your health, medications, injuries, physical limitations, fitness history, or goals through questionnaires, waivers, messages, or conversations.

We use this information only to support your participation, communicate with you, and provide appropriate fitness guidance. This information is not intended to replace evaluation or care from a licensed medical provider.

Please avoid sending medical information that is not reasonably necessary for your participation.

6. Live Online Sessions

Live workouts or coaching sessions may be delivered through Zoom or another video platform. Other participants may be able to see your display name, image, video, or comments when you choose to participate with your camera or microphone enabled.

If a session will be recorded, participants will be notified. You may turn off your camera or microphone unless participation requirements communicated for a particular service state otherwise.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, measure website traffic, and understand how visitors use the site.

You may adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. We also rely on established service providers to safeguard information processed through their platforms.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory requirements.

10. Your Choices and Rights

You may contact us to:

  • Request access to personal information we maintain about you

  • Ask us to correct inaccurate information

  • Request deletion of information, subject to legal and business recordkeeping requirements

  • Unsubscribe from optional marketing emails

  • Ask questions about how your information is used

Members may manage payment information, view invoices, or cancel an eligible subscription through the Stripe Customer Portal. Transactional messages concerning payments, account access, safety, or membership administration may still be sent when necessary.

Depending on where you live, additional privacy rights may apply.

11. Children’s Privacy

Our website and paid fitness services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided information to us, please contact us.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.

13. Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change. The updated date at the top of this page will identify the latest version.

14. Contact Us

For privacy questions or requests, contact:

Nicci T Real U
Email: nicci@niccitrealu.com
Website: www.niccitrealu.com